You may return or exchange your purchase within 30 days of purchase. The items must be returned in its original condition for a refund or exchange. To return merchandise, please follow the steps below.
- For an exchange, indicate on paper what you wish to exchange the returned items for.
- Place all the original packaging in the return box, including your purchased item, and a copy of the shipping form.
- We will only accept returns & exchanges that are sent to our address. We recommend using Registered Mail on your package.
- Once your returned item is received, it will be processed within 5 business days. EPoint Fashion will not be responsible for loss or damage of return shipments. A credit will be issued within 3 business days of receiving your returned item.
- If a package comes back to us marked as refused or unable to deliver. We will charge a 20% restocking fee. We will refund the cost of the product but not the shipping.
- If you received free shipping, and you return an item for any non-defective reason a $5.00 shipping and handle fee will be included.
- If you are returning an item for a different size. We will pay the shipping if we sent you an item other than what you ordered. If you want a size different that what you ordered you must include $5.00 for shipping & handling. Be sure to include the new size you want.
- If you return an item for an exchange for any non-defective reason you must include $5.00 for shipping & handling.